Summer Springs delivers bottled spring water and water coolers across many parts of regional NSW from our Dubbo, Tamworth and Armidale operations.

The fastest way to check your address is to use our delivery area checker. If your town or postcode is not listed, call 1300 654 001. We may already pass nearby or be able to help through a trusted regional supply partner.

We confirm the usual delivery schedule and bottle quantity for your address, then add you to the regular run. On delivery day, your driver leaves full bottles and collects the empty returnable bottles.

You do not need to place the same order each time. Your normal quantity can be adjusted as your usage changes.

Delivery frequency depends on the route serving your area and how much water you use. Common schedules include fortnightly, every four weeks and every eight weeks.

Your team will confirm the initial schedule when your account is established. It can be changed later if your needs increase or decrease.

Usually not. Many customers nominate a safe, accessible place where the driver can leave full bottles and collect empties.

Please tell us about locked gates, pets, alarms, loading docks, site inductions, restricted areas or any other access requirements so the run notes are clear.

Standard delivery is free within the Summer Springs service area.

Fortnightly delivery requires a usual quantity of at least four 15L bottles per delivery. If you need less than that, we may move the account to a monthly schedule. There is no annual bottle commitment, and there is no minimum bottle quantity for monthly or eight-weekly delivery.

Yes. You can increase or reduce your usual bottle quantity, update access instructions or pause deliveries while you are away or closed.

Usage often rises in summer and falls in winter. Our drivers and office team can adjust the service so it follows your actual needs.

Often, yes. We have relationships with other spring water providers across NSW and may be able to connect you with a suitable local supplier.

For organisations with multiple locations, we may also be able to coordinate partner-supplied sites while Summer Springs remains the billing contact. Availability depends on the location and the partner network.

Yes. Walk-in collection is available from our Dubbo office at 15 Douglas Mawson Road, Dubbo, Monday to Friday from 9:00 am to 5:00 pm.

Dubbo is the only site that is consistently staffed for customer collection.

Yes. We can support one cooler in a small office, several coolers across a divided workplace, or deliveries to multiple business locations.

Tell us the addresses, approximate headcount and where people work. We can recommend a practical cooler and bottle setup, then confirm which sites fall within our routes or partner network.

Yes. Multiple locations can usually be placed on one account and statement, or separated into individual accounts where that better suits your business.

We can also work with purchase-order references and location-level delivery instructions where required.

Our main delivery product is the reusable 15L spring water bottle for coolers and dispensers.

We also supply 12L one-way bottles and smaller packaged-water formats, including 600mL and 1.5L bottles, for workplaces, events, accommodation, retail and other situations where returnable cooler bottles may not be practical.

The 15L bottle is designed for regular cooler delivery. Your empties are collected, washed, sanitised, inspected and refilled for another cycle.

The 12L bottle is a one-way format suited to locations where storing or exchanging empty returnable bottles is not practical.

Keep them for your next scheduled delivery. Your driver collects the empties when the new full bottles arrive.

The bottles return to HACCP-certified facilities where they are washed, sanitised, inspected and refilled.

It depends on the number of people, weather, physical activity, visitors and how often the water will also be used for tea, coffee or cooking.

A household or small office can begin with a sensible estimate, then increase or reduce the normal quantity after the first few deliveries. A typical ten-person office may begin around five bottles over four weeks, while a customer-facing or physically active workplace may need more.

Yes. Summer Springs starter packs are designed for new customers beginning a new regular service with a starter-pack offer.

The included starter bottles are not repeated on annual cooler-hire renewals and are not automatically included when an existing customer simply adds another cooler.

Yes. Pack names describe the type of setup they commonly suit, not a restriction on who may order them.

A large household may prefer more bottles on hand, while a small consulting room, salon or office may only need a simple setup. Choose based on actual usage, available storage and delivery frequency.

Yes. Bottle racks, cup holders, cups and other accessories can be purchased separately, and some larger starter packs already include storage or cup supplies.

Storage racks are particularly useful in staff kitchens, storerooms, garages, workshops and depots where spare bottles need to remain tidy and secure.

No. New-customer annual-hire starter offers include the number of 15L bottles shown on the relevant product page. Those bottles are a one-off welcome inclusion, not an annual inclusion.

Outright-purchase products, renewals and some short-term hire arrangements may not include water. Always check the specific product inclusions.

Domestic customers on a regular delivery route require an approved card authority using a Visa or Mastercard credit or debit card.

The card is processed within 72 hours after delivery, usually on the next business day.

You can pre-order and pre-pay by phone or through the website. The paid order will then be delivered on the next scheduled delivery day for your area.

This is an order-by-order arrangement rather than an automatic regular-route account.

Approved commercial customers may be offered 7, 14 or 30-day credit terms calculated from the invoice date.

Credit accounts are subject to approval. Summer Springs does not offer terms calculated a set number of days after the end of the month.

Yes. We can record purchase-order references, separate billing by location or combine several sites on one statement where appropriate.

Tell our team what your accounts process requires when the service is established.

The Summer Springs Supply Agreement and Credit Card & Direct Debit Authority Form are available on our Downloads & Resources page.

The payment authority accepts Visa or Mastercard credit and debit cards.

Standard route delivery is free within the service area. Current annual-hire starter rates are:

• Standard cooler: $132 for the first year, then $165 per year
• Contemporary cooler: $154 for the first year, then $176 per year
• Premium bottom-load cooler: $192 for the first year, then $220 per year

Prices include GST. Starter bottles are a one-off inclusion for eligible new customers. Outright-purchase and water costs vary by product, so the current product page should be checked before ordering.

A returnable 15L bottle is collected, cleaned, sanitised and refilled over repeated cycles instead of being discarded after one use.

For homes and workplaces that drink a lot of water, one cooler setup can replace a steady stream of small single-use bottles while also reducing shopping, carrying and storage.

The terms are often used interchangeably. A water dispenser releases drinking water, while “water cooler” usually describes a powered dispenser that chills the water and may also provide hot or room-temperature water.

Summer Springs supplies both powered coolers and non-electric dispensers such as Wonder Well ceramic units.

No. A bottle-fed cooler draws water from the 15L bottle fitted to the unit.

It needs a level, suitable position and a standard power point, but it does not connect to the building’s water mains.

Cool & Cold provides chilled water and room-temperature water.

Hot & Cold provides chilled water and heated water suitable for tea, instant coffee and similar drinks. Hot-water models include a safety control, but the water is still very hot and should be used carefully.

A bottom-load cooler stores the 15L bottle inside a cabinet at the base. A pump draws the water into the cooler, so the bottle does not need to be lifted and inverted overhead.

The hidden bottle also creates a cleaner appearance. An indicator light shows when the bottle needs to be replaced.

The standard freestanding cooler is the straightforward, economical option. Contemporary models use a slimmer black-and-silver cabinet where appearance and footprint matter.

A benchtop unit saves floor space but needs a strong, stable bench. A bottom-load model hides the bottle and avoids lifting it overhead. Product brochures are available on our Downloads & Resources page.

Start with where people actually work and gather. A small office may only need one cooler, while a site split between reception, offices, a warehouse, workshop or lunchroom may need more than one.

For heavy use, choose a larger-capacity unit or spread demand across multiple coolers. Bottle usage can then be adjusted once real consumption becomes clear.

Yes. Summer Springs easy-spike 15L bottles are designed to fit the common bottle-fed cooler format and work with most compatible dispensers.

You can order spring water without hiring or purchasing another cooler from us.

Annual hire keeps the upfront cost lower and includes ongoing support for normal-use faults. It suits customers who want a simple service without managing the equipment beyond routine care.

Outright purchase suits customers who prefer to own the asset and take responsibility for maintenance after the product warranty ends.

The discounted starter period ends and annual hire continues at the standard rate for that cooler until the arrangement is cancelled in line with the supply agreement.

The starter bottles are a one-off inclusion and are not supplied again at renewal. Current ongoing hire rates are shown on the relevant product pages.

Contact Summer Springs. If a hired cooler develops a fault through normal use, we arrange an equivalent replacement in line with the hire terms.

We generally do not carry out lengthy repairs at your premises. The practical approach is to swap the faulty unit so you have a working cooler again as quickly as the route allows.

Purchased coolers include the product warranty stated on the product page, commonly one year for the bottle-fed models in our range.

After the warranty period, the owner is responsible for maintenance, repair and replacement.

Yes. Selected coolers can be sent by courier outside the Summer Springs service area, with the freight charge shown on the product page.

Ongoing Summer Springs returnable-bottle delivery is limited to our own routes and approved partner arrangements, so customers elsewhere may need to source compatible bottles locally.

Yes. The BL25 bottom-load cooler is available in white and black satin finishes, subject to current stock and the product options shown online.

Keep the drip tray empty, wipe the taps and exterior regularly, and keep the bottle collar and spike area clean when changing bottles.

For the complete cleaning process and recommended frequency, use our Water Cooler Care & Troubleshooting guide. The printable care guide is also available in Downloads & Resources.

Start with the checks in our Water Cooler Care & Troubleshooting guide. It covers common leaks, temperature issues, slow flow, taste, odour and unusual noise.

Stop using and unplug the unit if there is an electrical concern, significant leak or anything that appears unsafe. Contact Summer Springs when the basic checks do not solve the problem.

A point-of-use, or POU, cooler connects directly to the property’s potable mains water supply.

The water is filtered at the point where it is dispensed, so there are no 15L bottles to lift, replace or store.

The sediment filter captures suspended particles and sediment. The activated-carbon filter can reduce chlorine-related taste and odour, improving the taste and smell of potable mains water.

These systems are not water-disinfection units and should not be described as removing bacteria, viruses or every possible contaminant.

The hot-water tank keeps water heated and ready to dispense, so there is no need to fill and boil a kettle for each drink.

Depending on the model, the output is approximately 84–89°C. It is suitable for tea and instant coffee, but it is not boiling water. Hot-water models include a safety tap.

A licensed plumber is required if a new water outlet must be created or if a compliant pressure-limiting valve needs to be installed near the cooler location.

If a suitable outlet is already available, a plumber may not be required. Once the connection point is ready, a Summer Springs technician connects and sets up the filtration unit.

POU hire includes the cooler, approved sediment and carbon filtration, annual filter-cartridge replacement, a full service and clean every six months, and ongoing equipment support.

Normal-use faults are repaired or the unit is replaced in line with the hire terms. Plumbing work and electricity are not included.

The sediment and carbon cartridges are normally replaced annually under the hire arrangement.

The unit also receives a full service and clean every six months.

The standard Summer Springs POU systems are intended for connection to a potable mains water supply.

Rainwater, bore water and other private sources may require different testing and treatment. Contact Summer Springs before ordering if the proposed source is not potable mains water.

The units are configured for approved inline sediment and carbon filtration. They are not designed to be connected to an unapproved reverse-osmosis system.

Changing the approved filtration setup may affect performance, damage internal components or affect warranty coverage.

The Standard series has the largest cold tank and strongest stated chilled-water output in the range, making it the best starting point for a busy shared kitchen or office.

The Premium series balances capacity with a more refined cabinet, while the Contemporary series suits smaller teams, lighter demand or spaces where a slim design matters.

A benchtop model saves floor space but requires a suitable, strong bench near power and the water connection.

A freestanding model keeps the bench clear and can be positioned in a staff room, kitchen, reception area or other suitable location. Both still require access to power and an approved water outlet.

A POU cooler filters the building’s existing potable mains water and provides a continuous mains-fed supply without bottle storage.

The Summer Springs bottle service supplies natural spring water in reusable 15L bottles. It can be better where there is no convenient mains connection, the cooler needs to remain movable or the customer specifically prefers spring water.

POU installation and servicing is supported through our regional operations in Dubbo, Tamworth and Armidale.

Availability depends on the property location and our technician coverage. Check the service area or call 1300 654 001 before ordering.

Yes. Summer Springs water is drawn from natural underground spring sources in regional NSW.

Spring water comes from a natural underground source. Products labelled “purified”, “pure” or “drinking water” may instead be highly treated water from another source, including municipal supply.

All 600mL, 1.5L and 12L one-way bottles come from our Riverina source.

Returnable 15L bottles are sourced by depot: Riverina for Dubbo, Central Coast for Tamworth and the Dorrigo Plateau for Armidale.

No. Summer Springs does not add chlorine or fluoride to its spring water.

Treatment varies by source and uses physical filtration with non-chlorine disinfection methods such as ultraviolet light, silver-ion treatment or ozone.

Yes. Independent testing has been completed through the National Measurement Institute, the Australian Government’s national measurement authority, at laboratories accredited to ISO/IEC 17025.

Source and bottled water are tested regularly as part of ongoing quality controls. Full reports are available on request, and summary information is published on our Our Spring Water page.

Yes. The spring sources have been screened for a suite of more than 30 PFAS compounds.

The published results were below the laboratory reporting limit, meaning none of the tested PFAS compounds were detected at or above that limit.

Yes. Published source results show low sodium levels, approximately 7 to 21 mg/L depending on the spring source.

Summer Springs water is naturally soft and relatively low in dissolved minerals, with total dissolved solids generally around 70–90 ppm depending on the source.

That means it usually leaves less mineral scale than hard water. Equipment should still be cleaned and maintained according to the manufacturer’s instructions.

Returned 15L bottles are washed, sanitised, inspected and refilled through controlled processes at HACCP-certified facilities.

Bottles that do not pass inspection are removed from use.

Yes. We supply homes, offices, schools, clinics, salons, gyms, accommodation providers, hospitality venues, farms, workshops, depots and worksites across our delivery areas.

The setup can range from a single household dispenser to multiple coolers across several business locations.

Not by itself. Workplace duties involve providing adequate, safe and accessible drinking water and considering the work, location, hazards and needs of workers.

A cooler and regular bottle supply may form part of that approach, but the business remains responsible for its overall facilities and risk controls.

The underlying business began in Dubbo in 1993 as a Neverfail Spring Water distributor.

The Summer Springs brand was established later as the business developed its own regional identity, depots, team and service model.

Yes. Summer Springs is owned by three regional families. Steve and Janelle, who founded the original Dubbo business, remain involved today.

The business operates from regional locations in Dubbo, Tamworth and Armidale.

Coffee Bean Roasting House is our specialty coffee business, with roots in Tamworth dating back to the early 1990s.

It supplies coffee, equipment, training and support to homes, offices, cafés and hospitality businesses.

Happy Hydrating is the Summer Springs promise to make access to good water feel simple, positive and human.

It reflects the relief, enjoyment and everyday usefulness of having cold spring water ready at home, at work or on-site.